Description
Implementation, Troubleshooting, and Maintenance: Provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
System Infrastructure Management: Manage IT system infrastructure and any associated processes.
System Support: Provide support for IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Problem Resolution: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Status Escalation and Communication: Support the escalation and communication of IT system status to agency management and internal customers.
Dispatch System and Hardware Support: Provide support for the dispatch system and hardware problems, remaining involved in the resolution process.
Operating System Management and Configuration: Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain system integrity, configure network components, and implement enhancements to improve reliability and performance.
Work Experience
Specialty Experience
None required
Relevant Experience
Implementation, Troubleshooting, and Maintenance: Provide support for the implementation, troubleshooting, and maintenance of IT systems, ensuring smooth operation and addressing user issues.
Tier 1 Help Desk Support: Identify, diagnose, and resolve technical issues reported by users, providing first-line support and troubleshooting solutions.
System Configuration and Operation: Manage the daily activities of configuring and operating IT systems, ensuring optimal performance and functionality.
User Assistance: Provide guidance and assistance to users in accessing and utilizing IT systems, including training and documentation support.
Tier 2 Problem Resolution: Diagnose and resolve complex technical issues that require escalated support, acting as a second line of defense for user problems.
Comprehensive System Support: Provide support for all IT systems, including servers, storage devices, networks, mobile devices, and other relevant infrastructure, ensuring smooth operation and problem resolution.
Issue Escalation and Communication: Communicate the status of issues to agency management and internal customers, ensuring timely and accurate updates.
System Optimization and Planning: Optimize system operations and resource utilization, performing capacity analysis and planning to ensure efficient and scalable IT infrastructure.
Education
Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.