Description
Implementation, Troubleshooting, and Maintenance: Provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
System Infrastructure Management: Manage IT system infrastructure and any associated processes.
System Support: Provide support for IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Problem Resolution: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Status Escalation and Communication: Support the escalation and communication of IT system status to agency management and internal customers.
Dispatch System and Hardware Support: Provide support for the dispatch system and hardware problems, remaining involved in the resolution process.
Operating System Management and Configuration: Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain system integrity, configure network components, and implement enhancements to improve reliability and performance.
Work Experience
Specialty Experience
None required
Relevant Experience
Provide support for implementation, troubleshooting and maintenance of IT systems.
Identify, diagnose and resolve Tier 1 (Help Desk) problems.
Manage daily configuration and operation of IT systems.
Assist users in accessing and using IT systems.
Identify, diagnose and resolve Tier 1 (Help Desk) and Tier 2 (Escalation) problems.
Support IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Escalate and communicate status of issues to agency management and internal customers.
Optimize system operations and resource utilization, performing system capacity analysis and planning.
Troubleshoot IT systems in-depth.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Support the dispatch system and hardware problems, remaining involved in the resolution process.
Configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity of and configure network components, and implement operating systems enhancements to improve reliability and performance.
Education
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.