Description
Implementation, Troubleshooting, and Maintenance: Provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
System Infrastructure Management: Manage IT system infrastructure and any associated processes.
System Support: Provide support for IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Problem Resolution: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Status Escalation and Communication: Support the escalation and communication of IT system status to agency management and internal customers.
Dispatch System and Hardware Support: Provide support for the dispatch system and hardware problems, remaining involved in the resolution process.
Operating System Management and Configuration: Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain system integrity, configure network components, and implement enhancements to improve reliability and performance.
Work Experience
Specialty Experience
None required
Relevant Experience
Implementation, Troubleshooting and Maintenance: Provide support for the implementation, troubleshooting, and maintenance of IT systems, including client/server/storage/network devices, mobile devices, etc.
Tier 1 & 2 Support: Identify, diagnose, and resolve problems at both Tier 1 (Help Desk) and Tier 2 (Escalation) levels, providing assistance to users in accessing and using IT systems.
System Administration: Manage the daily activities of configuration and operation of IT systems, including configuring and managing UNIX and Windows operating systems, installing/loading operating system software, troubleshooting network components, and implementing system enhancements.
Problem Resolution and Communication: Escalate and communicate the status of issues to agency management and internal customers, providing detailed analysis and feedback for escalated tickets.
System Optimization and Capacity Planning: Optimize system operations and resource utilization, perform system capacity analysis and planning, and provide in-depth experience in troubleshooting IT systems.
Dispatch System Support: Provide support for the dispatch system and hardware problems, remaining involved in the resolution process.
System Design & Architecture: Support the design of systems, mission architecture, and associated hardware, possessing a working knowledge and understanding of system administration interdependencies within the Service Oriented Architecture (SOA).
Complex Problem Solving: Analyze and resolve complex problems associated with server hardware, applications, and software integration.
Education
Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.