Description
Develop and implement permanent solutions, workarounds, patches, or configuration changes to address recurring or severe incidents across sites.
Provide expert-level troubleshooting for complex network, server, database, and application-level issues impacting site functionality.
Analyze system logs, performance metrics, and diagnostic data to identify underlying causes of failures or degraded service across the enterprise's sites.
Collaborate directly with site technical teams, engineering, and development teams to resolve intractable problems and influence product improvements.
Design and implement architectural enhancements or system modifications to improve the reliability, scalability, and performance of site environments.
Develop and maintain advanced troubleshooting guides, knowledge base articles, and operational procedures for lower-tier support teams.
Lead post-incident reviews for critical site outages, ensuring lessons learned are integrated into future processes and designs.
Act as the final escalation point for technical issues that cannot be resolved by Tiers 1, 2, or 3, providing definitive solutions and guidance to sites.
Proactively identify common patterns of failure or inefficiency across sites and propose strategic preventative measures.
Work Experience
Support and maintain HPC MPP systems, leveraging a strong working knowledge of their architecture and operation.
Configure, tune, test, troubleshoot, and provide advanced support for distributed computing tools like RES, LSF, and SLURM.
Configure, tune, test, and perform advanced troubleshooting for RedHat and Suse operating systems.
Specialty Experience
None required
Relevant Experience
10 years' experience (with degree or 15 without) in a large and complex IT environment providing industry and government recognized functional expertise with the skills listed above
Education
10 years' experience (with degree or 15 without) in a large and complex IT environment providing industry and government recognized functional expertise with the skills listed above
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.