Description
Provide expert-level troubleshooting, diagnosis, and resolution for complex server infrastructure incidents and problems, spanning all support tiers from initial triage to deep-dive root cause analysis.
Lead critical incident response, problem management, and post-mortem analysis for significant server-related outages or performance degradations.
Collaborate closely with server teams across various locations to provide advanced technical guidance, knowledge transfer, and hands-on support for challenging operational issues.
Design, develop, and architect scalable, secure, and resilient server infrastructure solutions, ensuring alignment with organizational goals and industry best practices.
Define and evolve server infrastructure standards, policies, and operational procedures, promoting automation and efficiency.
Evaluate, recommend, and implement new server technologies, tools, and methodologies to enhance performance, reliability, and security.
Develop and maintain comprehensive knowledge base articles, runbooks, and self-service documentation to empower server teams and reduce incident resolution times (Tier 0 support).
Conduct proactive analysis of server performance, capacity, and trends to identify potential issues and recommend strategic improvements.
Act as a technical escalation point and subject matter expert for server-related challenges, providing mentorship and guidance to less experienced team members.
Engage with external vendors for advanced support, product enhancements, and strategic technology partnerships.
Ensure all server infrastructure solutions comply with security, regulatory, and audit requirements.
Participate in on-call rotations or provide support during critical system events as required.
Work Experience
Administer large memory SMP systems with many cores and enterprise client-server configurations.
Work with and support multi-vendor file systems such as XFS, GPFS, and VXFS.
Provide support for fielded systems and blade systems, including their associated interconnects (SAD, FC, TCP/IP).
Maintain and troubleshoot RedHat and Microsoft Operating Systems, Microsoft Exchange, and Centrify solutions.
Support a comprehensive suite of infrastructure services, including DNS, NIS, Active Directory, Centrify, Zenoss, SiteScope, HP Openview, HPSA, HPSE, Splunk, Sendmail, Exchange, NetQos, and Infoblox.
Implement and support thin client solutions based on virtual bridges and Citrix, as well as NoMachine NX.
Manage and support virtualization products, specifically VMWare and Solaris containers.
Meet with vendors to evaluate and discuss new technologies.
Architect the integration of authorized new technologies into the existing environment.
Provide technical support during design phases, encompassing evaluation, government approval processes, and integration planning.
Specialty Experience
None required
Relevant Experience
10 years' experience (with degree or 15 without) in a large and complex IT environment providing industry and government recognized functional expertise
Education
10 years' experience (with degree or 15 without) in a large and complex IT environment providing industry and government recognized functional expertise
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.