Description
Supports IT systems from initial setup through daily operations and maintenance
Manages the core infrastructure of IT systems and related processes
Provides comprehensive support for IT systems, covering routine operational tasks; system monitoring; and resolving issues across all client, server, storage, network, and mobile devices
Acts as a primary point of contact for technical issues, offering both initial help desk support (Tier 1) and escalated problem resolution (Tier 2)
Facilitates communication by escalating issues and keeping agency management and internal customers informed of status
Oversees hardware dispatch and problem resolution, staying engaged until issues are fixed
Configures, manages, and troubleshoots Linux, Unix, and Windows operating systems
Installs operating system software and ensures network component integrity
Implements OS enhancements to boost system reliability and performance
Work Experience
Five (5) years of experience as a SA in programs and contracts of similar scope, type, and
complexity is required. Bachelor’s degree in a technical discipline from an accredited college or
university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s
degree.
Specialty Experience
None required
Relevant Experience
Supports IT systems through their entire lifecycle, from implementation to troubleshooting and ongoing maintenance
Identifies, diagnoses, and resolves problems at both Tier 1 (Help Desk) and Tier 2 (Escalation) levels
Manages daily IT system activities, including configuration and operation
Assists users with accessing and effectively using IT systems
Maintains IT system operations, performing daily tasks, monitoring performance, and resolving issues across all client, server, storage, network, and mobile devices
Communicates status updates and escalates issues to agency management and internal customers
Optimizes system performance by analyzing resource utilization and planning for future capacity needs
Offers expert-level troubleshooting for complex IT system issues
Provides detailed analysis and feedback to management and customers for escalated support tickets
Manages the dispatch system and supports hardware problem resolution, staying involved until issues are fully resolved
Configures and manages diverse operating systems (Linux, Unix, Windows), including software installation, troubleshooting, network component configuration, and implementing enhancements to boost reliability and performance
Education
Bachelor’s degree in a technical discipline from an accredited college or
university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s
degree.
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.