Description
Provide day-to-day operational support, monitoring, and problem resolution for client/server, storage, network devices, and mobile devices.
Perform Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Escalate and communicate problem status to agency management and internal customers.
Support the dispatch of system and hardware problems, actively participating in the resolution process.
Configure and manage Linux, Unix, and Windows operating systems.
Install and load operating system software, troubleshoot issues, and maintain system integrity.
Configure network components.
Implement operating system enhancements to improve reliability and performance.
Work Experience
Manage the daily activities related to IT system configuration and operation.
Assist users with accessing and effectively utilizing IT systems.
Optimize system operations, resource utilization, and perform system capacity analysis and planning.
Manage the escalation process, communicating status and providing detailed analysis and feedback to agency management and internal customers for escalated issues.
Support dispatch systems and hardware problem resolution, remaining involved in the entire resolution process.
Configure and manage Linux, Unix, Windows, and other applicable operating systems, including software installation, troubleshooting, integrity maintenance, and implementing enhancements to improve reliability and performance.
Configure and maintain network components.
Specialty Experience
None required
Relevant Experience
Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
Education
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.