Description
Provide day-to-day operational support, monitoring, and problem resolution for client/server, storage, network devices, and mobile devices.
Perform Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Escalate and communicate problem status to agency management and internal customers.
Support the dispatch of system and hardware problems, actively participating in the resolution process.
Configure and manage Linux, Unix, and Windows operating systems.
Install and load operating system software, troubleshoot issues, and maintain system integrity.
Configure network components.
Implement operating system enhancements to improve reliability and performance.
Work Experience
Provide comprehensive support for IT systems, including implementation, troubleshooting, and maintenance.
Perform Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Manage the daily configuration and operation activities of IT systems.
Assist users with accessing and effectively utilizing IT systems.
Support IT systems day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
Optimize system operations and resource utilization.
Perform system capacity analysis and planning.
Provide in-depth troubleshooting for IT systems.
Support the escalation of issues and communicate status updates to agency management and internal customers.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Support the dispatch system and hardware problem resolution processes, remaining involved until resolution.
Configure and manage Linux, Unix, and Windows (or other applicable) operating systems.
Install and load operating system software.
Troubleshoot and maintain the integrity of network components.
Implement operating system enhancements to improve reliability and performance.
Support the design of systems, mission architecture, and associated hardware.
Apply working knowledge and understanding of system administration interdependencies within a Service Oriented Architecture (SOA).
Analyze and resolve complex problems associated with server hardware, applications, and software integration.
Specialty Experience
None required
Relevant Experience
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
Education
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree
Marquee Defense is an equal opportunity employer (EEO)
All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.